Shipping policy

Processing and Production Times

Custom orders typically require 10–14 business days for production after payment is received and any required design approval is complete. Any different timeline provided for a specific product or order will apply.

Bulk orders, embroidery, and more detailed projects may require additional production time. Please contact us before ordering if you need your items by a specific date.

Completed orders generally ship within 2 business days. Production time is separate from the carrier’s delivery time.

Shipping Rates and Delivery

Available shipping destinations, shipping methods, and charges are displayed at checkout before payment.

Delivery time depends on your location and the shipping service selected. Carrier delivery estimates are not guaranteed arrival dates. Selecting faster shipping does not shorten production time.

Tracking information will be provided when available.

Order Delays

Busy seasons, supply shortages, or unexpected circumstances may affect our production schedule.

If we cannot ship within the stated timeframe, we will contact you with an updated shipping estimate and the option to agree to the delay or cancel the affected unshipped items for a prompt refund, as required by applicable law.

Shipping Address

Please verify your shipping address before completing checkout. Contact us immediately if a correction is needed. Address changes may not be possible once an order has shipped.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address supplied by the customer. We will confirm those charges before reshipping.

Damaged, Missing, or Delayed Packages

Please report visible shipping damage within 3 calendar days of delivery. Include your order number and clear photos of the item and packaging, and keep the packaging while we review the issue.

For a missing or delayed package, please contact us so we can help investigate with the carrier and determine an appropriate resolution.

The three-day reporting period does not exclude valid claims involving hidden defects or otherwise limit your consumer rights. Please also review our Returns, Exchanges & Custom Order Policy.

Local Pickup

Local pickup is available at:

Havenlee Expressions & Gifts
112 S. Market St.
Rockville, IN 47872

Please wait until you receive confirmation that your order is ready before coming to pick it up.

Questions

For shipping or pickup questions, email info@havenlees.com.